At Innovatrix Automate, we primarily provide digital automation services and occasionally physical products. This policy outlines our delivery methods, timelines, and exchange terms for both digital and physical deliverables.

1. Service Categories and Delivery Methods

1.1 Digital Services (Primary)

Our main offerings are digital automation services delivered electronically:

• Custom Automation Workflows: Delivered via secure cloud platforms
• System Integrations: Implemented directly in client systems
• Documentation: Provided through secure document sharing
• Training Materials: Delivered via online portals or video conferencing
• Consultation Reports: Sent via encrypted email or secure downloads
• Support Services: Provided through remote access and communication tools

1.2 Physical Products (When Applicable)

Occasionally, we may provide physical items such as:

• Hardware devices for automation setups
• Printed documentation and manuals
• USB drives containing backup configurations
• Branded merchandise or training materials
• IoT devices and sensors for integration projects

2. Delivery Timelines

2.1 Digital Service Delivery

Digital services are delivered according to the following schedule:

• Consultation Reports: Within 24-48 hours of session completion
• Simple Automation Workflows: 3-7 business days
• Complex Integration Projects: 2-6 weeks (based on scope)
• Documentation and Training: Within 24 hours of project completion
• Emergency Support: Response within 2-4 hours
• Monthly Reports: First 3 business days of each month

2.2 Physical Product Shipping

Physical products are shipped with the following timelines:

• Within India:
- Metro cities: 2-4 business days
- Tier-2 cities: 3-5 business days
- Rural areas: 5-7 business days
• International Shipping:
- SAARC countries: 5-10 business days
- Other countries: 7-15 business days
• Express Delivery: 1-2 business days (additional charges apply)

3. Shipping Methods and Costs

3.1 Domestic Shipping (India)

We use reliable courier services for domestic deliveries:

• Standard Shipping: ₹100-300 (based on weight and distance)
• Express Shipping: ₹200-500 (1-2 day delivery)
• Free Shipping: On orders above ₹5,000
• Cash on Delivery: Available with additional ₹50 charge
• Courier Partners: BlueDart, FedEx, Delhivery, India Post

3.2 International Shipping

International deliveries are handled through trusted global carriers:

• Standard International: $15-50 (based on destination)
• Express International: $30-100 (3-5 day delivery)
• Customs and Duties: Customer responsibility
• Tracking: Provided for all international shipments
• Insurance: Optional (recommended for high-value items)

4. Digital Delivery Process

4.1 Secure Delivery Methods

We ensure secure delivery of digital services through:

• Encrypted File Sharing: Using secure platforms like Google Drive, Dropbox Business
• Direct System Implementation: Remote installation in client environments
• Password-Protected Archives: For sensitive configuration files
• Version Control Systems: Git repositories for code deliverables
• Secure Email: Encrypted communication for reports and documentation

4.2 Access and Credentials

For digital service access:

• Login credentials sent via separate, secure channels
• Multi-factor authentication enabled where possible
• Access links expire after specified periods for security
• Backup copies provided through alternative methods
• 24/7 support for access-related issues

5. Exchange Terms and Conditions

5.1 Digital Service Exchanges

For digital services, exchanges are handled as follows:

• Service Modifications: Allowed within 7 days of delivery
• Platform Changes: Switch between n8n, Make.com, Zapier (additional costs may apply)
• Scope Adjustments: Minor changes included, major changes charged separately
• Integration Updates: Alternative system integrations upon request
• Documentation Updates: Free updates for 30 days post-delivery

5.2 Physical Product Exchanges

Physical products can be exchanged under these conditions:

• Exchange Period: 15 days from delivery date
• Condition Requirements: Items must be unused, in original packaging
• Defective Items: Immediate exchange or full refund
• Wrong Items Shipped: Free exchange with return shipping covered
• Customer Preference Changes: Exchange allowed with customer bearing return shipping
• Restocking Fee: 10% may apply for non-defective returns

6. Exchange Process

6.1 How to Request an Exchange

To initiate an exchange:

• Contact our support team at hello@innovatrixautomate.com
• Provide order details and reason for exchange
• Submit photos/screenshots for physical/digital issues
• Receive exchange authorization and instructions
• Follow provided return/modification procedures
• Track exchange status through our support system

6.2 Exchange Processing Time

Exchange processing typically takes:

• Digital Services: 24-48 hours for modifications
• Physical Products: 3-5 business days after receiving returned item
• Replacement Delivery: Same timelines as original delivery
• Complex Exchanges: Up to 7 business days for evaluation
• International Exchanges: Additional 3-7 days for shipping

7. Delivery Confirmation and Tracking

7.1 Digital Service Confirmation

Digital deliveries are confirmed through:

• Email notifications with delivery timestamps
• Client acknowledgment of successful access
• System logs showing successful implementation
• Automated testing reports for workflows
• Video demonstrations for complex setups

7.2 Physical Product Tracking

Physical shipments include:

• Real-time tracking numbers via SMS and email
• Delivery confirmation with recipient signature
• Photo proof of delivery for valuable items
• GPS tracking for express deliveries
• Delivery attempts logged and communicated

8. Failed Delivery Attempts

8.1 Physical Products

In case of failed delivery attempts:

• Up to 3 delivery attempts at no extra charge
• Customer notification via call/SMS for each attempt
• Alternate delivery scheduling options
• Local pickup from courier facility available
• Returns to sender after 7 days (re-shipping charges apply)

8.2 Digital Services

For digital delivery issues:

• Alternative delivery methods attempted immediately
• Direct support call to resolve access issues
• Backup delivery via different platforms
• Extended access periods for resolution
• Compensation for significant delivery delays

9. Geographic Coverage

9.1 Service Areas

We provide services and shipping to:

• Pan-India Coverage: All states and union territories
• International Services: 50+ countries worldwide
• Remote Areas: Additional 2-3 days delivery time
• Island Territories: Special shipping arrangements
• PO Box Addresses: Not available for physical products

9.2 Restricted Areas

Certain limitations apply to:

• Military bases and sensitive locations
• Areas with ongoing natural disasters
• Regions under government shipping restrictions
• Countries with active trade sanctions
• Remote locations without courier network coverage

10. Force Majeure and Delays

We are not liable for delivery delays caused by:

• Natural disasters, pandemics, or emergencies
• Government restrictions or policy changes
• Courier service disruptions or strikes
• Internet outages affecting digital delivery
• Third-party platform service interruptions
• Client-side technical issues or unavailability
• Customs delays for international shipments

11. Contact Information

For shipping, delivery, or exchange inquiries:

Innovatrix Automate - Delivery Support
Email: hello@innovatrixautomate.com
Phone: +917003215657
WhatsApp: +917003215657
Address: 132A, Raja Rajendralal Mitra Road, Kolkata 700085
Business Hours: Monday to Saturday, 9:00 AM to 7:00 PM IST
Emergency Support: Available 24/7 for critical issues