At Innovatrix Automate, we strive to provide exceptional automation services. However, we understand that circumstances may arise where you need to cancel services or request a refund. This policy outlines our fair and transparent approach to cancellations and refunds.
Our refund policy varies based on the type of service you have purchased:
• Custom Automation Projects: One-time development projects with specific deliverables
• Consultation Services: Strategic planning and advisory sessions
• Monthly Maintenance: Ongoing support and maintenance packages
• Training Services: Educational workshops and documentation
• Emergency Support: Urgent troubleshooting and fixes
For custom automation projects, cancellation terms depend on the project phase:
• Before Project Start: Full refund minus any third-party costs already incurred
• Planning Phase (0-25% complete): 75% refund of remaining project value
• Development Phase (25-75% complete): 50% refund of remaining project value
• Testing Phase (75-90% complete): 25% refund of remaining project value
• Delivery Phase (90%+ complete): No refund available
Monthly maintenance and support services can be cancelled with:
• 30 days written notice required for cancellation
• Services continue until the end of the current billing cycle
• No partial refunds for monthly services
• Unused prepaid months will be refunded proportionally
Consultation and training services have specific cancellation terms:
• Cancellation more than 48 hours before session: Full refund
• Cancellation 24-48 hours before session: 50% refund
• Cancellation less than 24 hours: No refund
• No-show without notice: No refund
You may be eligible for a refund in the following situations:
• Service cancellation within the terms outlined above
• Failure to deliver services as per agreed specifications
• Technical impossibility discovered during project analysis
• Breach of service agreement by Innovatrix Automate
• Duplicate payments or billing errors
• Service unavailability due to our technical issues
Refunds will not be provided in the following cases:
• Change of business requirements after project approval
• Third-party platform limitations discovered during development
• Client-caused delays resulting in project extension
• Dissatisfaction with delivered services that meet agreed specifications
• Services already consumed or completed successfully
• Requests made beyond the specified time limits
To request a refund, please follow these steps:
• Send a written refund request to hello@innovatrixautomate.com
• Include your project details, invoice number, and reason for refund
• Provide any supporting documentation or evidence
• Allow up to 5 business days for initial response
• We may request additional information or clarification
Once approved, refunds will be processed according to the following timeline:
• Bank transfers: 3-5 business days
• Online payment gateways: 5-7 business days
• International payments: 7-10 business days
• Credit card refunds: 7-14 business days (depends on bank processing)
• UPI/Digital wallet refunds: 1-3 business days
In certain situations, we may offer partial refunds:
• When project requirements change significantly mid-development
• For unused portions of prepaid services
• When mutual agreement is reached for service modification
• For technical limitations discovered during project execution
• When client requests scope reduction during development
Please note the following regarding third-party services:
• Third-party software licenses or subscriptions are non-refundable
• External service fees incurred on your behalf cannot be refunded
• Platform setup costs (n8n hosting, Make.com credits, etc.) are non-refundable
• Domain purchases, SSL certificates, and similar services are non-refundable
• We will provide documentation of all third-party expenses
We stand behind the quality of our work. If you're not satisfied with delivered services:
• Report issues within 7 days of project delivery
• We will work to resolve issues at no additional cost
• If resolution is not possible, partial refund may be considered
• All concerns will be addressed fairly and transparently
Our services must meet the following standards for completion:
• Functionality matches agreed specifications
• Performance meets documented requirements
• Integration works with specified systems
• Documentation is complete and accurate
• Training (if included) has been provided
If you disagree with our refund decision:
• Request a detailed explanation of the decision
• Provide additional evidence or documentation
• Escalate to senior management for review
• Consider mediation for complex disputes
• Legal resolution as per our Terms and Conditions
Please be aware of the following fee structure:
• Bank transfer fees (if applicable) will be deducted from refunds
• International transfer charges apply for overseas refunds
• Payment gateway fees may be deducted from refund amount
• Administrative fee of ₹500 may apply for processing complex refunds
• No fees for refunds due to our service failures
This cancellation and refund policy may be updated from time to time. Changes will be effective immediately upon posting on our website. We will notify existing clients of significant policy changes via email.
For cancellation requests or refund inquiries, please contact us:
Innovatrix Automate - Refunds Department
Email: hello@innovatrixautomate.com
Phone: +917003215657
Address: 132A, Raja Rajendralal Mitra Road, Kolkata 700085
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
Response Time: Within 5 business days
